Payment
- When making an online reservation for room and breakfast, the payment is done at the hotel. A credit card is provided only as a guarantee.
- When making an online reservation for a package, the payment is done at the time of booking.
- If booking a package by phone or email, you will be asked to pay upon arrival.
- Please advise our staff at the point of booking, if you are planning to use a gift voucher to pay a part or the entire amount.
Cancellations
- Room & breakfast bookings: Cancellations are to be done by 2 pm the latest on the day for arrival. Cancellations later than that, or no shows, will be debited in full.
- Package bookings: Cancellations are to be done no later than 3 days prior to arrival. Thereafter full repayment will be done if a doctor’s note (medical certificate) is presented. Without valid doctor’s note there will be no repayment.
- Day Spa packages: cancellations should be done 48 hrs, prior to arrival at the latest.
The above mentioned clauses are relevant for guests and groups of up to 9 people. Please contact us if you are travelling with a group larger than that. We reserve the right to change our pricing. PLEASE NOTE! For booking of conferences or larger groups other rules apply.
Snow guarantee applies to all our ski packages
As we offer a snow guarantee, you can feel safe when booking your ski trip with us – regardless of the season.
We guarantee:
- At least two kilometres of well-prepped cross-country ski tracks are open from 27 December 2023 up to and including 31 Mars 2024.
- Billingen Hill ski slope is open from 10 January to 29 February 2024.
Should this not be the case, you can reschedule or cancel your booking until 12 noon on the day of arrival and have a full refund.
Rescheduling/cancelling your stay less than three days prior to departure can only be done by email: BOKNING@BILLINGEHUS.COM or by phone: +46 (0)500 44 57 00.
From-price what does that mean?
From-price means that the price will vary depending on season as well as which day in the week you arrive. The from-price that is presented in each offer is the lowest available price. If you consult our online booking facility or call our booking department you will be advised of the price that is applicable to the dates you wish to book.
Force majeure
Significant restrictions of deliveries or circumstances that are out of the control of the hotel, will entitle us to terminate the contract without obligation to pay damages. (e.g. strike, fire, lockout, natural disaster, war or such like)
Contact
Phone: +46 (0)500 44 57 00
E-mail:bokning@billingehus.com
